SmartProperty Privacy Policy
Effective Date of Current
Policy: March 1, 2006
SmartProperty Systems, Inc ("SmartProperty," "we," "us")
shares your concerns about the protection of your personal information
online. This Privacy Policy ("Policy") describes our practices
regarding the collection and use of information through our website,
located at www.SmartProperty.com and any of our micro sites (collectively,
the "Site"). By using the Site or obtaining any product
or service through this Site, you agree to the collection and use
of information as set forth in this Policy. If you do not agree to
this Policy, please do not use the Site.
We may from time to time update this Policy. We will notify you
of changes to the Policy by posting the updated Policy on this page.
We ask that you bookmark and periodically review this page to ensure
continuing familiarity with the most current version of the Policy.
You can determine when this Policy was last revised by checking the "Effective
Date of Current Policy" legend at the top of the Policy.
What Information We Collect
SmartProperty collects two types of information during your visits to
our Site.
First, we collect non-personally identifiable information. When
visitors come to our Site, we collect and aggregate information indicating,
among other things, which pages of the Site were visited, the order
in which they were visited and which links were "clicked." Collecting
such information involves logging the IP addresses, operating system
and browser software used by each visitor to the Site. Although such
information is not personally identifiable, it may be possible to
determine from an IP address a visitor's Internet Service Provider
and the geographic location of the visitor's point of connectivity.
We also use "cookies" and other tracking technologies
to collect non-personally identifiable information regarding you.
Cookies are alphanumeric identifiers that we transfer to your computer's
hard drive through your Web browser. Cookies make it possible for
us to recognize your browser when you visit our Site. By doing this,
we can personalize your return visits and save you time during login
and checkout. Your browser must be set to accept cookies in order
for you to enjoy the benefits of being a registered user of the Site.
We also collect non-personally identifiable information regarding
real property and home owner’s associations.
Second, we collect personal and personally identifiable information
such as your name, email address, physical address, telephone number,
credit card number and information concerning products and content
purchased, accessed and/or downloaded through our products and services.
How We Use Collected Information
Please take some time to familiarize yourself with the different
ways that SmartProperty uses the information that we gather. Keep in
mind that, while we encourage all third parties involved in running
our business to adhere to our policies regarding the privacy of
our visitors and to otherwise handle personally identifiable information
in a responsible manner, we cannot and do not assume any responsibility
for any actions or omissions of third parties, including the manner
in which they use information received either from SmartProperty or
independently.
Non-personally identifiable information
SmartProperty uses non-personally identifiable information, such as your
IP address and the pages that you visit on our Site, to help diagnose
problems with our servers and to administer our Site and improve
Site-related services and features. Your IP address and other non-personally
identifiable information also may be used to gather broad demographic
information and to recognize customer traffic patterns and Site
usage trends. This information aids us in merchandising and in
developing the design and layout of the Site.
We also may share aggregated statistical data and other non-personally
identifiable information, including information regarding real property
and home owners’ associations, with our current and potential
business partners, and with our service providers.
Personally identifiable information
SmartProperty uses personally identifiable information collected from
you to:
- complete transactions initiated by you (such as the sale and
delivery of products and services);
- provide support services;
- get in touch with you when necessary;
- contact you to make sure you are satisfied with our goods and
services or to find out how we can serve you better;
- conduct in-depth marketing research regarding our customers and
potential customers;
- verify access to access-restricted services on the Site; and
- track content accesses and downloads for business and marketing
purposes, and for enforcing our policies and procedures.
Financial information (credit card numbers, credit card expiration
dates, billing address, and so forth) is used to bill you for products
and services.
You may, from time to time, receive information from us regarding
new features, new products and services and special offers we think
you'll find valuable. If you'd like to opt out of receiving future
mailings from SmartProperty, please follow the procedure outlined in
the Choice/Opt-out section below.
SmartProperty also may use your personally identifiable information
to
"pre-populate" forms that are used by the Site to facilitate transactions
with us. Other types of use by us of personally identifiable information are
discussed below.
Service Providers
We work with third parties who provide services, including but not
limited to order processing and fulfillment, credit card clearance,
e-commerce affiliation, data analysis and other services of an
administrative nature. Personally identifiable information, including
financial information, is shared with such third parties for the
purpose of providing such services.
Further, we may use selected reputable third parties for marketing
and analysis purposes. Some of these third parties may be given access
to some, or all, of the information that you provide to us and may
use cookies or other tracking technologies in connection with providing
their services. To the extent that we provide your personally identifiable
information to such third parties, we seek to restrict their ability
to use such information for their own marketing purposes; however,
we cannot be responsible for the privacy policies or practices of
such third parties.
Sale of Our Company
As a natural consequence of the development of our company, we could
be sold to another company. In the event that we are acquired by
another company or a significant portion of our assets is sold
to another company, all of the customer information including both
financial records and consumer information that we have collected
may be transferred to the new company.
Choice/Opt-Out
We do not disclose an individual customer's personally identifiable
information to third parties for third-party direct marketing purposes
if we have received and processed a request from that customer
not to have his or her personal information shared for this purpose.
You may submit this type of opt-out request to the following mailing
address: Customer Service, SmartProperty Systems, Inc., 2207 Garnet
Ave., Suite H, San Diego, CA 92109. In addition, we also allow
you to decide whether you want to receive further marketing information
from us. Please allow up to two weeks for your request to be processed.
Online Surveys
SmartProperty sometimes administers online surveys in connection with
the Site in which we ask you for demographic information and opinions.
We do not ask you for personally identifiable information as part
of a survey. We use the collected survey data on an aggregated
basis to better understand the needs of all of our customers.
Certain Non-Marketing Uses
SmartProperty may send to you periodic announcements regarding status
updates, service changes concerning the Site and other administrative
matters.
Subject to applicable law, we reserve the right to release information
concerning any Site visitor where such visitor is believed to be
in violation of his or her obligations to us, is partaking (or is
suspected of partaking) in any illegal activity, in response to civil
subpoenas and discovery requests, to protect the interests of SmartProperty,
our customers or others, and as otherwise permitted or required by
law.
Third Party Websites
Emails from SmartProperty or its business partners, and the Site itself,
may contain links to other Internet websites, including sites that
may or may not be owned or operated by SmartProperty. Unless otherwise
explicitly stated, we are not responsible for the privacy practices
or the content of such websites, including such sites' use of any
information (such as IP number, browser type or operating system)
collected when email recipients or Site visitors click through
links to those sites. If you visit such websites, we encourage
you to become familiar with the privacy practices of the sites.
How Your Information Is Stored
SmartProperty seeks to use reasonable security measures to help protect
against the loss, misuse and alteration of personally identifiable
information that is under our control. Unfortunately, no security
system, or system of transmitting data over the Internet, can be
guaranteed to be 100% secure. As a result of the foregoing, while
we seek to protect your personally identifiable information, we
cannot guarantee the security of our servers, the means by which
information is transmitted between your computer and SmartProperty'
servers, or any information provided to us or to any third party
through or in connection with the Site. You provide all such information
at your own risk.
How To Update Your Personal Information
If you have signed up for an account with SmartProperty, you may update
your mailing address, email address, name changes, Forum name,
or billing information by accessing your account at https://www.SmartProperty.com,
where you can log into your account to review and update your personal
information.
SmartProperty Forums
This Site may make chat rooms, forums and/or message boards available
to its users. Please remember that any information that is disclosed
in these areas becomes public information and you should exercise
caution when deciding to disclose your personal information.
Contacting SmartProperty
If you have any questions about this Policy, the data collection
and usage practices of this Site, or your dealings with this Site,
or if you wish to report a violation of this Policy, please contact:
Customer Service
SmartProperty Systems, Inc.
2207 Garnet Ave., Suite H
San Diego,CA 92109
888-HOA-6007
Email: info@smartproperty.com
Quality Customer Experience
SmartProperty is committed to quality customer experience. We are constantly
reviewing your feedback to improve and enhance your user experience.
You can tell us what you think by contacting our customer support
department.